REFUND, CANCELLATION AND RETURN POLICY
Shop with confidence knowing our furniture store offers a clear and customer-friendly refund, cancellation, and return policy. We make it simple to request order changes, process cancellations, or arrange returns within the UAE. Our goal is to ensure a smooth shopping experience by providing flexible solutions and transparent guidelines. Whether you shop in Dubai or across the UAE, your comfort and trust are always our priority.
Refund, Cancellation & Return Policy
At IDT, we are committed to ensuring the highest quality in every piece we deliver. Each order undergoes a full inspection before leaving our warehouse to guarantee that it arrives in excellent condition. Please read our policies carefully before placing an order.
Returns & Exchanges
No Returns or Exchanges: We do not accept returns or exchanges once an order has been delivered.
Defective or Damaged Products: If your product arrives defective or damaged, we will resolve the issue promptly on a case-by-case basis.
Customers must provide photographs of the defect or damage immediately upon delivery.
Once verified, IDT will provide a suitable solution in a timely manner.
Timeframe: Claims for defective or damaged items must be made within 7 days of delivery. After this period, we are unable to offer assistance.
Important Reminder: Please check all product details, including sizes, materials, and finishes, before placing your order to ensure satisfaction.
Order Cancellations
Orders may be cancelled within 3 days of purchase.
After 3 days, your order enters production, which means materials have been purchased and our craftsmen have already begun working on your piece. At this stage, cancellations are no longer possible.
Our Commitment
At IDT, your trust matters to us. While our products are made to order and crafted with care, we stand by our commitment to resolve any issues that may arise due to damage or defects.