No exchange or refund on items. If a product or piece is delivered to you defective or damaged, we will offer immediate resolutions on a case-by-case basis, and in a timely manner.
Each order that leaves our warehouse undergoes a complete inspection so that it arrives to you safely. If you believe the product is defective or was damaged in shipping, photographs must be taken and shared with us immediately and we shall rectify the situation in a timely manner.
If 7 days have gone by since your delivery, unfortunately we can’t offer you any assistance or any solutions, so please make sure you have checked all sizes and materials to ensure you are going to be satisfied with the product.
You can cancel any order placed on our website within 3 Days of placing it, after 3 Days, your order moves into production, meaning we have purchased the materials and our craftsmen have already been hard at work making your piece